Complaints
Barbon Complaints Procedure
We want to assist you as best we can, but we too can make mistakes that may result in you having a complaint. In that case, we ask you to report this to us. For this purpose, we have a complaints procedure: an established procedure ensuring that your complaint is handled correctly, adequately, and promptly. Naturally, there are no costs associated with handling complaints.
Complaints Procedure
At Barbon, complaints are handled centrally by the management. You can submit your complaint to us via directie@barbon.nl.
Within 5 working days, you will receive an acknowledgement of receipt from us. A working day is any day from Monday to Friday, excluding public holidays.
We aim to resolve your complaint within 6 weeks. If we are unable to resolve your complaint within these 6 weeks, we will contact you in writing and/or in person within this period to inform you when you can expect our response.
If we cannot reach an agreement and your complaint relates to our services? Then, as a client, you can submit your complaint to the civil court. For this, you can contact the court in Amsterdam, as stated in our general terms and conditions.
Kifid
For private individuals, self-employed persons without employees (zzp-ers), and small businesses such as Owners' Associations (VvEs), there is a complaints procedure via the financial complaints institute Kifid. Does this apply to you, and do you disagree with how we resolved your complaint? Then report your complaint to Kifid within 3 months after receiving our final response.
For more information about Kifid and/or on how to submit a complaint to Kifid, see https://www.kifid.nl. Our registration number is 300.019249.
Dutch Data Protection Authority
Does your complaint concern how we process your personal data? Then please contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
PO Box 93374
2509 AJ The Hague
Telephone: 0900 – 200 12 01
Email: info@autoriteitpersoonsgegevens.nl
Website: www.autoriteitpersoonsgegevens.nl
