Complaints
Barbon Complaints Procedure
We want to help you as best as we can, but we can also make mistakes, which might give you cause for complaint. In that case, we ask you to report this to us. We have a complaints procedure for this: a fixed process that ensures your complaint is handled correctly, adequately and swiftly. There are, of course, no costs associated with the handling of complaints.
Complaints Procedure
Complaints are handled centrally at Barbon by the management. You can report your complaint to us via directie@barbon.nl.
Within 5 working days, you will receive an acknowledgement of receipt from us. A working day is a day from Monday to Friday, with the exception of public holidays.
We aim to resolve your complaint within 6 weeks. If we are unable to resolve your complaint within these 6 weeks, we will contact you in writing and/or in person within this period to let you know when you can expect our response.
If we cannot find a solution together and your complaint relates to our services? Then, as a client, you can submit your complaint to the civil court. For this, you can go to the court in Amsterdam, as stated in our general terms and conditions.
Kifid
For private individuals, self-employed persons and small businesses such as VvE (Association of Owners) managers, there is a complaints procedure through the financial complaints institute Kifid. If this applies to you and you do not agree with the way we have resolved it? Then report your complaint to Kifid within 3 months after receiving our final response.
For more information about Kifid and/or on how to submit a complaint to Kifid, see https://www.kifid.nl. Our registration number is 300.019249.
Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
Does your complaint concern how we process your personal data? Then please contact the Dutch Data Protection Authority:
Postbus 93374
2509 AJ Den Haag
Telephone: 0900 – 200 12 01
Email: info@autoriteitpersoonsgegevens.nl
Website: www.autoriteitpersoonsgegevens.nl
