Barbon Complaints Procedure
We want to help you as best we can, but we too can make mistakes, which may lead to you having a complaint. In that case, we ask you to report this to us. To this end, we have a complaints procedure: an established process that ensures your complaint is handled correctly, adequately, and swiftly. There are, of course, no costs involved in the handling of complaints.
Complaints procedure
Complaints at Barbon are handled centrally by the management team. You can report your complaint to us via directie@barbon.nl.
Within 5 working days, you will receive an acknowledgment of receipt from us. A working day is a day from Monday to Friday, with the exception of public holidays.
We aim to resolve your complaint within 6 weeks. If we are unable to resolve your complaint within these 6 weeks, we will contact you in writing and/or in person within this period to let you know when you can expect our response.
If we cannot reach an agreement together and your complaint relates to our services? Then, as a client, you can submit your complaint to the civil court. For this, you can turn to the court in Amsterdam, as stated in our general terms and conditions.
Kifid
For private individuals, self-employed persons (ZZP), and small business entrepreneurs such as VvE managers, there is a complaints procedure via the financial complaints institute Kifid. If this applies to you and you do not agree with the way we have resolved it? Then report your complaint to Kifid within 3 months of receiving our final response.
For more information about Kifid and/or how you can submit a complaint to Kifid, please see https://www.kifid.nl. Our registration number is 300.019249.
Dutch Data Protection Authority
Does your complaint concern how we process your personal data? Then please contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
Postbus 93374
2509 AJ Den Haag
Telephone: 0900 – 200 12 01
E-mail: info@autoriteitpersoonsgegevens.nl
Website: www.autoriteitpersoonsgegevens.nl
